If you forgot your order id, you can call us at 1-888-876-8758 and we will be happy to check the status of your order.
Q: How long does it take to process my order?
A: It takes minutes to process your credit card. If it is approved, your order will be sent to production. It normally takes 4-5 business days.
Q: How long does it take for shipping?
A: Due to the nature of this product, it cannot be shipped via air shipment. It will be shipped via UPS Ground or FedEx Ground. It takes 3-7 business days for delivery.
Q: Can I cancel my order?
A: If your order has not been processed or shipped, you may cancel your order by calling us at 1-888-876-8758. Once your order is processed or is in production, your order cannot be cancelled. We will charge restocking fee for cancelled orders that were processed or in production.
Please review our Return Policy
for more information.
Q: Can my order be expedited?
A: All orders are processed in the order in which they are received. Should you need to expedite your order, you can call us at 1-888-876-8758 and we will try to work something out for you.
Q: Will I receive another invoice?
A: You can download your invoice once you login under the invoice section.
Q: Why hasn't my credit card been billed yet?
A: We will not charge your card unless we can verify your transaction. Normally it will take 10 minutes to 24 hours. However, this process will not delay your order.