Defective upon arrival or within 30 days:
No Breakage Guarantee
we have a 100% No Breakage Guarantee and expect your purchase to arrive in excellent condition. Because of the nature of the product, all sales are considered final and items may not be returned for refund or exchange. Items may be returned for replacement or repair due to delivery breakage or if covered under the warranty policy. Each product comes with a warranty, please see details below.
In order for us to provide the 100% No Breakage Guarantee we need you to follow these guidelines.
- Open your purchase within 24 hours of receiving the package or in front of the delivery person if possible.
- Do not break the inner seal or remove the sign from the inner box before plugging it in and testing the sign for damage. The sign must be returned in its original box if there is a problem.
- Notify us within 24 hours of Delivery if you have any claim related to breakage. Otherwise we will not be able to honor any claims related to damage during shipping, especially if you have removed the sign from the shipping box.
- We will arrange a call tag to be issued from UPS to return the sign to the manufacturer for repair or replacement.
- Unauthorized returns will not be accepted.
PLEASE KEEP ALL ORIGINAL PACKAGING FOR THE DURATION OF THE WARRANTY PERIOD
All Neon Business signs carry a manufacturer's 1 year warranty from the date of purchase. The warranty is only valid for products that are returned in their original inner and outer boxes, along with all original packing materials in place. You must contact our customer service department for a Return Authorization Number and approval to return the item. Unauthorized returns will not be accepted.
If the sign fails in the first 30 days from the date of receipt, we will pay the freight to ship the sign back, after 30 days the customer will be responsible for the freight cost using our lower shipping rates. The manufacturer will repair or replace the sign.
Breakage claims must be reported within 24 hours of receipt. Any breakage claim not reported within 24 hours will be resolved by us sending you the replacement parts at your expense.
Products are covered under the NO BREAKAGE GUARANTEE AND WARRANTY.
Defective after 30 days (but within one year):
If item became defective after 30 days, we will repair or replace your order for free as long as it is within a year.
Buyer is responsible to ship the item back to us and we will not charge shipping fee to ship the merchandise back.
There are no refunds or exchange after 30 days.
Defective after one year:
Although we only provide one year warranty, most of the time we can give you 50% discount for repair or replacement. Please contact us for detail.
None Defective returns:
We do not accept any none defective returns. For all none defective returns, customers will be charged 25% restocking fee and shipping rate will be charged at $25 dollars per order.