Shipping Policy

Free Shipping

All the signs on our website are offered with free standard 5-7 days FedEx Ground delivery for contiguous states only. We do not ship Alaska, Hawaii, PR, Virgin Islands, APO and FPO addresses. Some of the signs can be shipped via air shipments for an additional fee. Due to some oversized signs, fee may vary. Please contact our sales department to find out service rates.

Process Time

Typically, all orders will be shipped within 4 to 7 business days. In some cases, items may . We do not make any signs until you order. This ensures all signs are made brand new and there is no damage during storage.

Shipping Guarantees

Indirect signature is required for all shipments. All shipment is insurance against shipping damage and lost. All claims must be reported immediately. Any shipment that is damaged during shipment must be reported to LEDNeonSignStore.com within 24 hours Shipping
Shipping charge base on size order, ALL Neon Signs and beyond products, but is limited to the Contiguous US (Lower 48) States only. Additionally, UPS applies a surcharge for Rural Route deliveries and you will receive an email for approval of the assessed surcharge before your order is processed. For a shipping rate quote to ALASKA or HAWAII or CANADA, please email us at info@ledneonsignstores.com and place "Shipping Quote" in the Subject Line.

Refused Shippment

If you have any questions or problems, after placing the order, please contact us right the way. If you change your mind after place your order, as long as it has not been made and shipped, we will try to cancel your order with no guarantee it will be cancelled. Once item is shipped, it cannot be cancelled. All returned package will be charged 25% restocking fee and shipping fee is not refundable.

Shipping FAQ
How long will my order take to ship?
All Products sign orders will generally ship within 5 to 7 business days.
If for some reason your order cannot be shipped within the normal time frame, please contact us check for order status shipping.

Where will my items be shipped from?
All Products signs ship directly from the manufacturer's warehouse located in California.

Please remember UPS cannot deliver to a PO Box number.
Please feel free to E-mail info@ledneonsignstore.com with any questions or special requests